Budget car rental las vegas stratosphere8/26/2023 When we came back to ask him what the fee was the old lady jumped in and said we agreed to it when we signed the contract and went on trying to explain the contract. He gave us a printout of the bill and with a line charge that said "misc fee $750". Finally a nice gentleman helped us After we dropped the car in the correct location. With the most attitude she informed us that "it's been printed for years but some people don't follow the rules". We informed her we have never heard this rule and apologized and let her know we would gladly follow these instructions but that we rent here multiple times a year and never heard it. This time the lady in the office had a nasty attitude and said we have to drive it around back so they can inspect it. We parked in the parking lot and went in to drop the keys like we had done at least 5 times before. After we got our replacement car we drove back to this Budget. Over the course of the next 5 days we would get 50+ calls and texts saying the pickup service was cancelled by us and we told them no and that we had already left the car as instructed by Budget since we waited 8 hours for their lack of communication. When we picked up the replacement vehicle we were told the price would be $500. The roadside assistant said between $0-150. After 8 hours they finally said we could leave the car and grab a replacement, but would have to pay an unknown price for a drop fee(where we drop the car anywhere and they pick it up). We told them the ceiling height was 7 feet and flatbed trucks wouldn't work. When talking to Budgets roadside assistant, they sent a total of 7 tow trucks that couldn't pick up the vehicle. Secondly, we had the misfortune of losing our car key. Then the lady at the register told us we had to get their insurance even though Budget let's you use our own. First they didn't have the car we put our request months in advance for. They often ignore the people in line, stay understaffed (2 employees on a weekend), and never have a great attitude. The experience with this Budget in partial has always been a 5/10. It was a horrible experience for us on our holiday. This location really needs to be investigated. While I was outside I spoke to another customer he said they were being charged $900 for a 1 week rental. I really think that this employee should be warned if not fired for trying to scam us out hundreds of dollars. She then said we could have the car for the price it said in my confirmation. She said there was an error in the dates of our booking. Then after about 5 minutes the agent came back outside. We were waiting outside for Uber to come get us and take us back downtown to our hotel. She continued to argue with myself and my wife. I had confirmation & intinerary that I showed her with this price.I offered to show it to her again she wouldn’t look at it. She said we had to pay their location fee. She said we were unable to use kayak website. The agent at your location gave us a price of over $500 for a 2 day rental which was $124 including taxes & insurance.
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